Enterprise Resource Planning (ERP) programs rarely fail because of technology. They fail because conflict is misunderstood, ignored, or resolved too late.

Conflict Management Playbook for ERP is a practical, field-tested guide for ERP leaders operating in complex organizations—public sector institutions, Crown corporations, regulated industries, and unionized, operations-critical environments—where alignment matters as much as delivery.

Drawing on real-world experience from high-stakes ERP programs, this book reframes conflict not as a disruption, but as a signal: an early warning of misaligned incentives, unclear governance, and adoption risk. It provides a clear, structured framework for identifying, classifying, and resolving ERP conflict across the entire lifecycle—from design and data migration to go-live and stabilization—without derailing scope, schedule, trust, or value realization.

Unlike academic texts or vendor-centric guides, this playbook equips ERP Project Managers, Program Directors, Change Leaders, and Executive Sponsors with practical tools: conflict classification matrices, decision logs, escalation models, governance principles, and leadership strategies that work under pressure. It bridges PMBOK, PROSCI ADKAR, and Agile/Hybrid delivery into a unified, actionable approach focused on outcomes, not theory.

At its core, this book shows how mastering conflict transforms ERP delivery—and how ERP leaders who can surface tension early, structure difficult decisions, and reinforce alignment leave behind systems that truly stick.

This is not a book about avoiding conflict.
It is a guide to using it to deliver lasting ERP value.

Key points

• Publication date: Jan. 30 2026
• Language: English
• Pages: 91